we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our towing and roadside services in New Braunfels, TX, and surrounding areas.
We may collect the following types of information when you interact with us:
Personal Information: Your name, phone number, email address, and location (when provided for service requests or contact forms).
Service Details: Information about your vehicle, towing request, or roadside assistance needs.
Technical Data: IP address, browser type, and device information collected automatically through cookies or analytics tools.
We use the information we collect to:
Provide towing, roadside, and related services.
Respond to inquiries and schedule assistance.
Improve our website and customer experience.
Send service updates, confirmations, or follow-up messages.
Maintain safety, security, and compliance with applicable laws.
We do not sell or rent your personal information to third parties.
We may share limited data only when necessary to:
Complete a service request (e.g., dispatching a tow truck).
Comply with legal obligations or law enforcement requests.
Protect the rights and safety of our customers or employees.
All third-party partners, such as payment processors or analytics providers, are required to maintain strict confidentiality.
Our website may use cookies and analytics tools (like Google Analytics) to improve functionality and understand user behavior. You can choose to disable cookies in your browser settings, though some features of the site may not function properly without them.
We take reasonable measures to protect your information from unauthorized access, misuse, or loss. This includes encryption, secure servers, and limited access to customer data.
However, please note that no online system is 100% secure. By using our services, you acknowledge and accept these inherent risks.
You have the right to:
Request access to the personal information we hold about you.
Ask for corrections or deletion of your data where applicable.
Opt out of receiving promotional communications.
To exercise these rights, please contact us directly using the details below.
