By using our website or requesting any of our towing or roadside services, you agree to the following Terms and Conditions. Please read them carefully before using our site or contacting us for service.
These Terms & Conditions govern your use of Platinum Towing’s website and services provided in New Braunfels, TX, and surrounding areas.
By accessing our website, calling our dispatch line, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
If you do not agree with these Terms, please do not use our website or services.
Platinum Towing offers:
24/7 Emergency Towing
Flatbed & Wheel-Lift Towing
Light & Medium-Duty Towing
Long-Distance Towing
Accident & Recovery Towing
Motorcycle & Junk Car Removal
Roadside Assistance (Jump Starts, Lockouts, Tire Changes, Fuel Delivery, Winch Outs)
All services are subject to availability and location. Service times may vary based on weather, traffic, and distance.
Service rates are determined based on distance, vehicle type, and specific service requested.
All prices are provided upfront before any service begins.
Payment is due upon completion of service, unless otherwise arranged in writing.
Accepted payment methods may include cash, credit/debit card, or approved digital payment.
Platinum Towing reserves the right to refuse service in cases of unsafe conditions or non-payment.
While every precaution is taken to ensure safe, damage-free towing and roadside assistance, Platinum Towing is not responsible for:
Pre-existing vehicle damage or mechanical issues.
Personal belongings left inside the vehicle.
Delays caused by traffic, weather, or conditions beyond our control.
Damages resulting from customer actions during or after service.
Our team operates with professionalism and care; however, minor cosmetic wear during recovery or towing in extreme conditions is possible and not always avoidable.
Cancellations must be made before dispatch to avoid service fees.
Once a truck is en route, a cancellation fee may apply to cover travel costs.
Refunds will only be issued in cases of overpayment or duplicate transactions.
Your privacy matters to us. Information you provide is protected and used only for the purpose of delivering service. Please review our Privacy Policy for full details.
All content on this website — including text, images, logos, and design — is the property of Platinum Towing and protected by copyright law.
You may not copy, reproduce, or distribute any material from this website without prior written permission.
You agree to use our website only for lawful purposes. Misuse, fraudulent activity, or attempts to harm the site’s security are strictly prohibited and may result in legal action.
